Customer Relationship Management

In an atmosphere of extreme price sensitivity, customers are demanding more service, more convenience and more personalized communications. Businesses must maximize every interaction with their customers to make positive impressions and drive loyalty and preference.

At Cerulyan we regard CRM as a journey, not a destination. It involves shifting your focus from your products and channels to your customer. It means streamlining and integrating your sales, marketing and customer service.

Our customer relationship management services help clients integrate their sales, marketing and customer service functions and improve sales performance across all channels. Regardless of whether you're creating your first CRM solution, replacing an existing application, integrating to other systems or customizing our experienced consultants bring the tools & methodology, industry knowledge and product expertise to support your needs.

Cerulyan's CRM Consultants represent some of the best in the industry. They combine broad functional knowledge and industry expertise to help deliver any type of CRM solution. Whether it be Siebel, Oracle, Salesforce.com or SAP, we have the know-how to ensure your project will gets done on time and on budget.

For additional information on Cerulyan's CRM services, contact us and we will be happy to discuss your requirements.